We can’t wait to get you #Blueboarding! Please note that all experiences, once booked, are non-refundable. All sales are final. Please keep this in mind as we go through the booking process.
In the case of an emergency, please reach out to your Concierge, contact our Support team, or our text support line at (415) 843-8023 to notify our team as soon as possible. We will do our best to aid you in rescheduling your experience, but cannot guarantee this as cancellation and rescheduling policies vary per experience provider.
Blueboard will only reschedule an experience when a claim for an extenuating circumstance(s) is present. Blueboard will honor extenuating circumstances up until the scheduled time of your experience. Any costs incurred due to rescheduling or canceling an experience without an extenuating circumstance must be paid out of pocket by the Recipient.
Recipients who do not show up for their scheduled experience and have not contacted our team will be considered a No Show, and their experience will be forfeited.
Reschedule and Cancellation Options outside of COVID-19
- Blueboard will reschedule an experience when a claim for an extenuating circumstance(s) is present.
- Blueboard will honor Extenuating Circumstances up until the scheduled appointment time.
- Recipients who do not show up for their scheduled experience and have not contacted our team will be considered a No Show, and their experience will be forfeited.
In the case of an emergency or urgent situation, or if you are looking to reschedule your experience without an extenuating circumstance, please reach out to your Concierge, contact our Support team, or our text support line at (415) 843-8023.
We will do our best to get you rescheduled, but cannot guarantee this as cancellation and rescheduling policies vary per experience provider.
COVID-19 Reschedule and Cancellation Options
If your experience has been impacted by COVID-19, was booked prior to November 1, 2022, and your experience date is before January 1, 2023:
- Please reach out to your Concierge, contact our Support team, or our text support line at (415) 843-8023 to notify our team as soon as possible.
- The Experience Provider’s reschedule and cancellation policy will apply, however, if you’re sick due to COVID-19, this will be covered under our Extenuating Circumstances Policy, and we will be able to reschedule your experience.
- The rescheduled experience must be of the same type. Requests to switch experience type will not be accommodated.
- Depending on our experience providers’ policies, there may be additional costs for rescheduling. We’ll do everything we can to work with providers to determine what options are available.
- Recipients who do not show up for their scheduled experience and have not contacted our team will be considered a No Show, and their experience will be forfeited.
If your experience has been impacted by COVID-19, was booked after November 1, 2022 or your scheduled experience date is after January 1, 2023:
- Please reach out to your Concierge, contact our Support team, or our text support line at (415) 843-8023 to notify our team as soon as possible.
- If your reservation was made on or after November 1, 2022 and COVID-19 affects your experience plans, Experience Provider’s reschedule and cancellation policy will apply. Our Extenuating Circumstances Policy does not cover COVID-19 related cancellations for these bookings
- The rescheduled experience must be of the same type. Requests to switch experience type will not be accommodated.
- Depending on our experience providers’ policies, there may be additional costs for rescheduling. We’ll do everything we can to work with providers to determine what options are available. However, we cannot guarantee providers will offer full refunds, and any additional costs incurred in rescheduling that fall outside of a rewards package may require out of pocket payment.
- Recipients who do not show up for their scheduled experience and have not contacted our team will be considered a No Show, and their experience will be forfeited.