We can’t wait to get you #Blueboarding! Once your Concierge books for you, we are unable to make any changes to your experience without incurring extra costs. Thus, all sales are final. We will work with you to try and accommodate any changes to your experience due to COVID-19 restrictions. We cannot however, guarantee providers will offer full refunds, and any additional costs incurred in rescheduling that fall outside of a rewards package may require out of pocket payment, depending on the experience providers' policies. Please keep this in mind as we work together to get you scheduled!
In the case of an emergency or urgent situation, please reach out to your Concierge, contact our Support team, or our text support line at (415) 843-8023. We will do our best to get you rescheduled, but cannot guarantee this as cancellation and rescheduling policies vary per experience provider.
As guidelines for safety are continuing to change by region, state, and country, click here to review the guiding principles and policies we will be following in scheduling experiences.
Blueboard will reschedule an experience when a claim for an extenuating circumstance is present
If an extenuating circumstance is not present:
Requests to cancel and reschedule within 5 business days of the scheduled experience will not be accommodated, as it is impracticable to complete rescheduling and secure payment in time.
Experiences Requiring Travel:
Requests to cancel and reschedule within 14 business days of the scheduled experience will not be accommodated, as it is impracticable to complete rescheduling and secure payment in time
A maximum of 1 reschedule will be allowed when an extenuating circumstance is not present, AND the request is within the allotted time frame (i.e. the request must be made more than 5 business days from the scheduled experience for local experiences, and more than 14 business days from the scheduled experience for experiences requiring travel.)
Any costs that fall outside of the rewards package coverage incurred by rescheduling without an extenuating circumstance must be paid out of pocket by the Recipient
Please note: If you have already scheduled and confirmed your experience with your Concierge, we will work with you to accommodate changes due to COVID-19 restrictions. Depending on our experience providers’ policies, there may be additional costs for rescheduling. We’ll do everything we can to work with providers to determine what options are available. However, we cannot guarantee providers will offer full refunds, and any additional costs incurred in rescheduling that fall outside of a rewards package may require out of pocket payment.