Logging In To Your Account
- Help! When I try to load the experience menu, the page shows up blank.
- I lost my reward email to activate my account, can you please resend it to me?
- How can I change my email associated with my Blueboard account?
- I'm having problems logging in/I forgot my password. How do I reset my password?
- How do I change my password?
- How do I switch between the experience menu and the manager view to send a reward (and vice versa)?
Redeeming Your Reward
- How far in advance do I need to book my experience?
- Will my Concierge reach out to me before booking my experience?
- I want to talk to someone on the phone, how can I get a hold of you?
- If I book something myself, can I be reimbursed?
- I don’t want to redeem without knowing all the details first. What should I do?
- Can I gift my reward to someone else?
Experience Options
- Is there flexibility on how I can use my reward?
- Can I redeem towards a party or group event?
- I found a deal through a third party booking site (ex: Expedia.com, Priceline.com). Can my Concierge book my experience through those sites?
- Can I go on a cruise?
- Can my Concierge book flights for me if that’s how I choose to use my Reward?
- Who are your experience providers?
Service Area/Location
- I live outside of the U.S. how can I find more information about what's available for me?
- Can I book an experience in a different location from where I am currently?
- Can I book an existing experience closer to my home or office?
- The location I'm looking for isn't listed on the location selector. What should I do?
- How do I change my location?
- How do I choose my location?